Accessbility

Booking:
Email: hammersmithaccess@hammersmithapollo.net to book special needs access areas.  All other tickets can be booked at www.hammersmithapollo.net

Information
Assistance: When you arrive staff will be available to assist you if required. Please ask at the Box Office.

Sound Amplification: The venue has a hearing loop system that covers row J – R Stalls plus blocks 8,9 and 10 in the circle. ‘In the Ear’ and ‘Over the head’ types are available for a refundable deposit of £5. Please speak to Box Office staff upon arrival.

Signed performances: Sign language interpreted performances are available for some productions, but this depends on the individual company.

Guide Dogs: We welcome guide dogs into the venue and the staff are happy to look after them during the performance.  Please inform the venue in advance if you will be bringing a guide dog on 020 8563 3806.

Wheelchairs: The wheelchair ramp is at the rear of the stalls behind the seating block, and can accommodate four wheelchair users and four escorts per performance. Guests can also transfer from wheelchairs to an aisle seat in the stalls if preferred for a seated event and if available. The wheelchair can then be stored at the rear of the stalls and returned by an usher.

Disabled Access Toilet: Is located at the rear of the stalls, by the wheelchair access seating ramp. The Disabled Access toilet has been fitted with a RADAR lock; please bring your key with you to access.  If you do not own a RADAR Key, please ask the staff member who is assigned to the Disabled Access Ramps for the Key

Steps: There are two steps at the front entrance of the building and a ramp for access into the front of the building.  There are no more steps into the stalls auditorium. The circle seating area is only accessible via at least 30 steps. There is no lift to the circle

Bars: There are two bars in the stalls area, and two sweet and drinks kiosks that are fully accessible.

Underground: The nearest tube station is Hammersmith, on the District and Piccadilly line. The tube station is located in the Broadway shopping centre across the road from the venue. The Hammersmith and City line tube station is also near by.  Hammersmith Underground is wheelchair accessible

Buses: Hammersmith Bus station is also inside the Broadway Shopping Center.  Hammersmith Bus Station is wheelchair accessible.

Parking: The theatre does not have any parking spaces, but it is possible to drop off directly outside the venue on Queen Caroline Street. There are a limited number of on-street parking spaces near the theatre. The nearest car park is on King Street in Hammersmith. If you need information on parking in Hammersmith with you Blue Badge please go to http://www.lbhf.gov.uk

Parking in Hammersmith & Fulham with a Blue Badge
Information you need
Hammersmith & Fulham Council is a dedicated participant in the European Blue Badge scheme.

As long as you display your badge and clock correctly, you can park in any shared use bay in the borough free of charge.  This applies to all badge holders, not just those who live in Hammersmith & Fulham.

There are also a number of Disabled Use bays in the borough, which any Blue Badge holder can park in.

Blue Badge holders can also park on a single yellow line for up to three hours. Please remember, you must display both your badge and clock to park in Disabled Use bays or on single yellow lines.

For more information and to find out how to apply, please click here.

A Blue Badge does not entitle the holder to: 

  • Park where there are loading restrictions. These are shown by yellow markings on the kerbstones.  Signs nearby will tell you when the restriction applies.
  • Park across a dropped kerb.  These are used by prams, wheelchairs and other pedestrians.  Blocking them can cause serious difficulties to these people when they try to cross the road.
  • Park in front of a crossover.  This is an access crossing for vehicles to drive off of the road onto private land.
  • Park in a bay marked for other special users.  For example Doctors bay, Market Traders bay, Motorcycle bay or Goods vehicle only.

As part of our commitment to the Blue Badge scheme, we may issue Penalty Charge Notices to vehicles, which are parked incorrectly or appear to be misusing Blue Badges.  In some circumstances, we may relocate vehicles.

If you receive a Penalty Charge Notice while displaying a Blue Badge, you have the same rights to challenge the ticket as any other motorist.

For general information on the national scheme click here which will take you to the web pages of the Department for Transport.